VRP Medical Center’s Golden Years of Caring Beyond Compare
Its management’s foresight and decisive actions during the pandemic allowed it to thrive despite the crisis.
VRP Medical Center bagged the Management Innovation of the Year Award – Philippines in the Healthcare Asia Awards 2023.
The esteemed panel of judges declared VRPMC as the winner for its hospital’s management innovations, especially during the COVID-19 pandemic, with the swift implementation of a hospital recovery plan to survive the unprecedented global crisis.
In the Healthcare Asia Awards gala held in Shangri-La Singapore on March 29, 2023, VRP Medical Center was introduced as a Top COVID Hospital in the Philippines for its rapid construction of an ER extension with 16-bed capacity and other ER amenities within a 50-day time mark with quality standards and protocols based on the Department of Health’s strict requirements for the license to operate. The ER extension doubled the ER capacity of the hospital at the height of the pandemic, and saved more lives with COVID-19 patient recovery rate of 85% in 2020 up to 96% in 2022.
Joining Mrs. Virma Vergel de Dios, VRPMC President, in receiving the Management Innovation of the Year Award are: Dr. Edgardo Penserga, Medical Director; Veronica Garcia, Administrator; Eileen Natividad, Ancillary Head; and Rosalie Operaña, Marketing Head.
VRP Medical Center (VRPMC) has served millions of patients for five decades, with a yearly average of 140,000 patient volume. Formerly named Polymedic General Hospital, VRPMC has thrived and survived the test of time, even with the unprecedented global COVID-19 crisis that has recently severely hit the healthcare industry.
The public health crisis was uncertain and volatile for the company, and responding to it was a big undertaking with extraordinary challenges. The pandemic affected its revenues, census, and foot traffic, as well as the apparent physical and mental stress and exhaustion of healthcare workers, frontliners, backroom staff, and management committees with round-the-clock business operations and decision-making processes of actions.
With the concerted effort of the management team, staff and stakeholders, the hospital stayed afloat despite the financial distress. It rebounded with the swift implementation of a hospital recovery plan which includes efficient cost and cash flow management without compromising patient-centric care. The hospital administration also managed not to lay off employees and closed the collective bargaining agreement with the labor union with no liabilities.
Despite the lockdown, VRPMC sustained its quality standards in business operations, passed the virtual external audits in the past two years, and maintained its ISO Certifications with flying colors.
A remarkable achievement of VRPMC was the management’s foresight and decisive actions during the global crisis.
“We redirected the plans to innovate new products and services to meet the patients’ emerging needs, including digital health solutions. We developed new and continuously strengthened our services,” Virma Vergel de Dios, VRPMC President said.
The rapid response and resourcefulness of VRPMC during the pandemic were exceptional. It s a great way to bookmark its 50th founding year. Its swift and safe executive decisions during the global crisis made VRPMC a top COVID hospital in the Philippines. The company clinched the Management Innovation of the Year – Philippines award in the recently held Healthcare Asia Awards for such a response.
The prestigious Healthcare Asia awards program aims to honor hospitals, clinics, and other healthcare providers that have risen above the challenges and made a remarkable impact by innovating and reinventing initiatives to serve patients better and protect employees.
Watch the exclusive interview with VRPMC President, Medical Director and Hospital Administrator: